Shipping Policies
Candlestock Shipping Policies:
Domestic Shipping (Continental U.S.):
- We offer a flat shipping rate of $7.95 for all orders within the continental United States with free shiping over $100
- Delivery is conducted via UPS and USPS.
- Orders are typically processed within 1-2 business days.
- Estimated delivery time is 2-5 business days. Please allow extra time for larger packages and holidays
International Shipping:
- We do not offer international shipping at this time. Apologies for any inconvenience.
Damaged Packages:
- In the unfortunate event that your package arrives damaged, please send us a picture of the damage immediately via email.
- We will promptly refund your order or ship out a replacement, whichever you prefer.
Optional Route Protection:
- At checkout, you may notice an optional extra charge for Route Protection.
- Route is a service that provides package protection and tracking for your order.
- This optional charge ensures added security and peace of mind regarding the delivery of your items.
Return Policy:
- If you wish to return an item, please ship it back to us with your invoice in the box.
- Once we receive the returned item, we will issue you a refund.
Contact Information:
- For any inquiries or assistance, please reach out to us via email at orders@candlestock.com or by phone at 845-679-8711.
Thank you for choosing Candlestock!